FAQ

Yes. All of our communities welcome housing vouchers. Approvals are based on specific voucher details and standard income requirements.

Yes, we offer income-restricted apartments at select locations, including Burlington, La Villa, Tyler Park, and Tabor Grand.

Yes. Breed restrictions are based on county guidelines. Restricted breeds include, but are not limited to: American Pitbulls, Rottweilers, Akitas, Cane Corsos, Presa Canarios, Bull Mastiffs, Staffordshire Terriers, Dobermans, Dutch/German/King Shepherds, Dalmatians, Chow Chows, Fila Brasileiros, and Wolf Hybrids.

We welcome up to 2 pets (cats or dogs) per apartment at the majority of our communities.

There is a one-time $300 refundable pet deposit and a $35/month pet rent per apartment.

No. All of our communities are strictly smoke-free. This includes nicotine, e-cigarettes/vaping, and marijuana.

Our standard processing time is 24 to 48 business hours after submission.

Yes, all residents are required to carry a minimum of $100,000 in liability insurance.

Please refer to our application criteria for details.

Yes. All of our communities welcome housing vouchers. Approvals are based on specific voucher details and standard income requirements.

Yes, we offer income-restricted apartments at select locations, including Burlington, La Villa, Tyler Park, and Tabor Grand.

Yes. Breed restrictions are based on county guidelines. Restricted breeds include, but are not limited to: American Pitbulls, Rottweilers, Akitas, Cane Corsos, Presa Canarios, Bull Mastiffs, Staffordshire Terriers, Dobermans, Dutch/German/King Shepherds, Dalmatians, Chow Chows, Fila Brasileiros, and Wolf Hybrids.

We welcome up to 2 pets (cats or dogs) per apartment at the majority of our communities.

There is a one-time $300 refundable pet deposit and a $35/month pet rent per apartment.

No. All of our communities are strictly smoke-free. This includes nicotine, e-cigarettes/vaping, and marijuana.

Our standard processing time is 24 to 48 business hours after submission.

Yes, all residents are required to carry a minimum of $100,000 in liability insurance.

Please refer to our application criteria for details.

The majority of our properties utilize an allocated utility method (RUBS). Because utilities vary by location, please reach out directly to the property's management team for specific details.

If you have already submitted an application, you will use the exact same login credentials to access your resident portal.

Payments can be made online via the resident portal using ACH, Credit Card, Debit Card, or WIPS. Please note that card payments incur a 2.95% processing fee. For a step-by-step walkthrough, check the "Help" section inside your portal.

Transfers are subject to property availability and approval. To qualify, residents must have no more than 3 late payments, no active lease violations, and their current apartment must be in good condition upon inspection.

Please contact your Community Manager for approval and specific details, as administrative fees may apply. Note that security deposits always remain with the physical apartment unit.

Please check the specific community page or contact the leasing team for pricing and availability.

Please check the specific community website or contact the staff for pricing and availability.

Yes! Most of our communities offer a resident referral bonus, averaging $250 if your referral signs a lease. Check with the leasing team for your community's exact program details.

Renewal offer letters are sent out 60 to 90 days before your lease expires detailing your available terms. Once you select your preferred term, the new lease will be sent directly to your email and resident portal for digital signing.

You must provide a written notice via email to the community staff stating your specific move-out date. A minimum 30-day written notice is required per your lease agreement.

Responsible for rent until lease end; optional buy-out equal to two months rent + concessions repayment.

You must provide a written notice, forwarding address, cancel utiliies, and return all keys to the office.

Contact office during hours; call police after hours and request report to be sent to the management team.

Yes, we have a chat bot that can help answer your questions.

No, subletting or short-term rentals are prohibited.

Yes. For after-hours emergencies, log into your resident portal and follow the emergency prompts (or press #3 if calling) to submit your urgent request.

An emergency is defined as an immediate threat to life, safety, or property. This includes: Fire, active water flooding, blood hazards, gas leaks, or a total loss of heat during freezing temperatures.

Please locate your signed parking addendum and contact the designated towing company listed on the property signage to clear your space.

Traditional Key Buildings: You will need to contact a local locksmith if a lockout occurs after business hours. FOB/Smart Key Buildings: Please contact our emergency maintenance line. You will be required to present a valid government-issued ID to verify residency before being granted entry.